Size Chart
At Florilla, we strive to ensure smooth delivery and complete product satisfaction. Please read the policy below carefully for handling delivery issues and product-related concerns.
📨 Order Marked as Delivered but Not Received?
If you receive an SMS or email stating that your order has been delivered, but you haven’t received the package, please contact us within 24 hours so we can investigate the issue.
📧 Email: help.florilla2004@gmail.com
📞 Phone: +91 93132 08828
🧾 Product Handling & Missing Items
Once delivered, customers are expected to handle the product with care.
Please ensure that all items included in the package (for example: blouse piece with sarees, or dupatta/pants with kurta sets) are present at the time of delivery.
❌ Missing accessories will not be eligible for refund or exchange.
❗ If You Receive a Damaged Product
In the unlikely event that your product arrives damaged, please follow these steps:
📹 Important: Without a proper unboxing video, we will not be able to process any return or exchange request for damaged items.